has our FR10 left anything except the seller's spreadsheet?

BethArcher0411 · 1 Sept 2025, 19:04 UTC

Closed
BE
BethArcher0411
Seller through Alibaba says our FR10 and tray gripper shipped. Carrier still says label created. Same screenshot every time I ask who collected it. What should I ask for that isn't another label?

6 replies

DI
DineshAli0212
Replying to BethArcher0411

Can the seller provide the collecting agent's receipt tied to your crate mark and packing list?

14 points
BE
BethArcher0411
Replying to DineshAli0212

They've sent a freight booking, not a receipt. Says awaiting cargo under a different reference. I've asked them to explain that rather than crop it out of the next picture.

0 points
DI
DineshAli0212
Replying to BethArcher0411

Has the freight agent confirmed whether your marked crate was received under either reference?

6 points
IM
ImranBrown0914
Replying to BethArcher0411

Our training date was built around a booking screenshot once. We had chairs, trainees and no controller. I'd tell whoever plans your workshop time that collection is still unconfirmed, even while you chase the agent.

19 points
BE
BethArcher0411
Replying to ImranBrown0914

Agent has no receipt against either number yet. Seller's freight contact is tracing it. I've taken the practical setup session out of the schedule, Imran; no kit, no session.

13 points
DI
DineshAli0212
Replying to BethArcher0411

Ask that freight contact to return one linked account of the handover, including the gripper's package, rather than leave you relaying unrelated answers between the seller and agent.

17 points

Discussion closed

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