We bought an imported handling package from an unnamed seller through the Alibaba marketplace. It uses Fairino FR10 for fixture loading with a rigid plastic housing in a bench handling station and stops intermittently. My support report has been open for 56 days.
The seller requested more information after receiving my phone video, and I need to understand what would narrow the fault down.
@ElliotBrooks0857 The alarm text and sequence position would help focus your report. Do you've the alarm as displayed before restart, and can you place the stop relative to release?
@ElliotBrooks0857 Send a corrected description supported by the exact alarm, full recording and installed version details. Ask support to identify the expected confirmation and assign responsibility for the next diagnostic action.
@ElliotBrooks0857 Leave the original account readable and add the correction prominently. Explaining that the unedited recording shows a wait before release gives support a reason to revise its diagnostic focus.
I've got a usable next request now: the corrected alarm and clip, version details, and a named diagnostic owner. That settles how I'll approach support; the actual fault is still to be diagnosed.