We ordered six tooling kits for a separate UR5e bench, each with a pair of locating blocks and an adapter. The seller's final message lists those contents. Our sealed box contains six blocks and six adapters. They've replied that six means six pieces, without explaining why the adapters somehow escaped that arithmetic.
Show the pair requirement beside the count. Ask for the six missing blocks, not six replacement kits, or the next reply may argue about the wrong quantity.
That's the request I sent. I included the packing photo and the final contents message. Their answer still quotes the invoice quantity without the word kit beside it.
Yes, six tooling kits. The packing list gives no item breakdown. I have sent a full invoice image as well, so there isn't a missing page they need from me.
Every package opened and counted by two of us. The adapters have no cavity large enough to hide a block. I would honestly prefer an embarrassing counting mistake to this exchange.
Was that contents message sent before you confirmed the order, Owen? I ask because I would present the sequence explicitly rather than expect a different support person to reconstruct it.
Before confirmation. They answered my question about the pair, then I approved the order against that answer. I've put those messages in order and asked for a single response to the shortage.
I'd prefer the blocks because we need matched locating faces. A local replacement is possible, but I don't yet have a machining quote or an agreed drawing to compare against.
I should clarify my earlier question: the message timing makes the agreement easier for their next contact to follow. You can probably leave out quite a few unrelated attachments.
Understood, thanks. Your sequence question helped me cut down the attachment pile. They now acknowledge the pair was stated, but say they need internal approval before offering anything.