How do I close out the missing pendant cable line?

Purchasing asked that yesterday. The reply says 'arranging warehouse' but doesn't give a date or explain what is available.

Ask them to answer each missing line. That phrase tells you nothing about either item.

Now they say the cable is available and the kit isn't. They offered to send both together later. I've asked purchasing whether we can request the available item separately.

Who checks that the spare cable they dispatch is the correct version for your installed pendant?

Good catch. A parcel isn't closure if it contains the wrong spare.

What evidence have they sent of dispatch? A cable photograph confirms a cable exists. It does not establish that your parcel has left.

Keep the kit outstanding separately when the cable ships.

The cable arrived and our technician matched its identifier to the required spare. Thanks for raising that check. The service kit is still outstanding; purchasing has kept that line open rather than signing the package off as complete.