@NinaBell0675 Yes, the final seller message names the extra pendant cable. i've checked the packaging and accessory list. We've the normal setup components, but no spare kit.

@JuliaBennett0761 Use the confirmed spare commitment and received inventory to ask for its part code and dispatch status. A dispatched kit should also have a transport reference they can identify.

Am i giving this too much attention when the main package is here? The seller's wording makes the spare feel like an optional favour rather than part of our agreement.

@JuliaBennett0761 On a different accessory purchase of mine, I described the spare as an outstanding order item. That kept the request proportionate to what had actually been omitted.

@NoraBrooks0844 An outstanding spare-kit item is an accurate description. With the main package complete, the missing spare shouldn't affect your plans for transferring small housings.

You don't know their maintenance plan. A missing spare can affect readiness even when the installed hardware is complete.

You're right. I can say the installed package isn't missing that component, but I can't judge your spare requirements. Keep that planning decision separate from the delivery count.

@NinaBell0675 That's closer to it. i want to decide our spares plan with real information, not keep a permanent 'maybe in the next box' on the list.

@NinaBell0675 Wouldn't identifying the robot model be enough for the seller to select the spare?

Confirming the applicable part code ties the spare to the configuration you received. General descriptions may not identify the specific replacement component being promised.

@NinaBell0675 None of the follow-up promises gives a code. They're all variations of 'we'll include it', which is getting old.

Have the seller identify the shipment referenced in that promise. Until they explain whether it's booked and which order it serves, the phrase doesn't specify a completion arrangement.

@NoraBrooks0844 Would you place another order just to get the spare included?

@DineshBrooks0821 Don't assume another purchase is necessary. Ask how they'll complete the existing commitment before building a new order around it.

i'll ask for a way to complete the existing order. i don't want the unresolved spare commitment driving an additional purchase.

@JuliaBennett0761 If they offer a different spare or an adjustment, get the exact proposal in writing. You can assess an actual option; 'something equivalent' is hard to plan around.

@NoraBrooks0844 i've pinned down the spare commitment and can ask for its code and dispatch status. The main package is complete, but our spare kit is still outstanding.

@JuliaBennett0761 That gives the seller a concrete question without overstating the shortage.