The Alibaba seller says our UR5e and matching tool cable have shipped, but tracking still says label created. Same screenshot in every reply. I want an actual collection record before clearing space for arrival, not another argument about what shipped means.
Ask who physically holds the crate now and for a handover reference tied to its marking. If an export agent has it before the named carrier, the seller should identify that leg so you can verify the agent's receipt directly.
They have named an agent but haven't supplied its receipt or our crate reference there. I've asked for both contacts in one exchange. The workshop arrival plan still says unconfirmed, however often their email says shipped.
Has the agent replied yet, Priya? The useful next fact is whether it has received the identified crate, not merely whether the seller has made a booking in your name.