JamieArcher0382 · 19 Mar 2025, 06:55 UTC
What are they supposed to do when a pocket is empty, according to the instructions you actually gave them?
24 pointsThere is no instruction for that case. The program waits, and I have been deciding whether to skip or recover it. That knowledge never made it into the handover.
10 pointsThen calling you is the sensible bit of this setup, isn't it? Give them an approved decision path and somewhere to stop when the situation doesn't match it.
13 pointsAgreed. We are reviewing the interruption cases with the integrator and operators, then practising the approved recovery procedures under supervision. I have stopped treating the calls as a training failure.
11 pointsHow did the operators get on with the revised instructions, especially the case where they need to stop and ask rather than press on?
8 pointsThis discussion is closed to new replies after six months without activity. Last activity: .