I know to link the message, step and installed setup, but my own nine-day ticket still has an unreadable phone clip of our intermittent FR5 sleeve-unloading stop; bought the package through Alibaba from an unnamed seller, and their more-details reply doesn't say which missing observation they need next.
Send what is already identifiable and state precisely what the clip cannot establish. Ask their technical reviewer for the supported event-history export and the particular condition they want captured. If the old occurrence cannot be matched, leave it unmatched and arrange the next shift's capture without deliberately provoking a stop.