Crate support shifted into the controller enclosure. UR5e unpowered, arrival photos and packaging kept. Seller says try it.
Replying to FionaChan1108
I have an unpowered damaged-delivery enquiry open too, and sales acknowledging the photographs hasn't produced an assessor yet. Ask specifically for a competent service inspection of the impact damage and the handling arrangements it requires. Keep yours unpowered and don't open or straighten the enclosure for their video; a startup result wouldn't explain what that support has done inside
21 points