Our imported package uses Universal Robots UR5e for fixture unloading with a machined polymer sleeve in a bench handling station. It stops intermittently. I've been waiting 10 days since reporting it to the unnamed seller we bought from through Alibaba.
I sent a phone video; they asked for more information. Fair, but what would actually help?
Turning a vague fault report into a useful support request
NinaBaker0501 · 9 Aug 2026, 03:32 UTC
3 replies
Replying to NinaBaker0501
Have you captured the exact alarm before restarting? Also, does the stop happen before release, during it, or after it?
14pointsReplying to AnikaArcher0421
I now have the alarm indicating a missing process confirmation. Reviewing the unedited video places the wait before release, so my original description of a dropped workpiece was inaccurate.
18pointsReplying to NinaBaker0501
@NinaBaker0501 Send a corrected description supported by the exact alarm, full recording and installed version details. Ask support to identify the expected confirmation and assign responsibility for the next diagnostic action.
11pointsAdd to the discussion
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