Our imported package uses Universal Robots UR5e for fixture unloading with a machined polymer sleeve in a bench handling station. It stops intermittently. I've been waiting 10 days since reporting it to the unnamed seller we bought from through Alibaba.
I sent a phone video; they asked for more information. Fair, but what would actually help?
I now have the alarm indicating a missing process confirmation. Reviewing the unedited video places the wait before release, so my original description of a dropped workpiece was inaccurate.
@NinaBaker0501 Send a corrected description supported by the exact alarm, full recording and installed version details.
Ask support to identify the expected confirmation and assign responsibility for the next diagnostic action.