MayaBrooks0823 · 5 Nov 2025, 14:02 UTC
Ask which part of the recorded step they cannot interpret, with the exact message quoted in your question.
6 pointsWaiting for receive confirmation. They have that text already, I just hadn't asked which confirmation they mean.
3 pointsThen ask that; the person who supplied the sequence should be able to identify its expected input.
10 pointsMaya, does your capture show the receiving fixture too? I would keep its identity beside the tray identity. We had a ticket where everyone agreed on the tray and still meant different things by receive.
5 pointsReceiving fixture is F4 and visible. Added that to the question.
15 pointsThanks, that answers it. No need to keep filming the arm then. The missing information sounds like their explanation of the sequence, not your ability to send them another angle.
15 pointsTheir technical contact says it expects F4's seated confirmation. Our technician is comparing the captured state with that description.
20 pointsHave they identified which F4 device supplies that state, or only renamed the wait?
4 pointsOnly renamed it so far. I've sent that question back. Useful distinction, irritating answer.
14 pointsThis discussion is closed to new replies after six months without activity. Last activity: .