GabrielAbbott0018 · 29 Oct 2025, 21:12 UTC
Can you give them both with separate times? I mean two clearly named occurrences in the existing ticket, not two new tickets. If you choose only the tidy one they may never hear about the other behaviour.
7 pointsI sent both. They called the second video a repeat.
19 pointsTell them what's different in the first line. Same housing and same station doesn't mean the same stop. Does the second recording actually show the screen throughout?
22 pointsNo. Screen turns away halfway through. I can't claim there was no message.
14 pointsThen say message not captured for that occurrence. Thanks for checking the actual clip. I've made that mistake myself, assuming an empty bit of video meant the display had been empty too.
19 pointsSam, yes, but the seller still needs to say whether these look like the same event to them. Gabriel shouldn't have to diagnose the package just to get the ticket read.
12 pointsThey've accepted two occurrences. Asked our technician for the second event history now.
2 pointsWho is keeping the reply moving while the technician gathers that? I'd give the seller a contact, especially if you're not the person with access to the station history.
15 pointsOur maintenance lead. Still waiting for their comparison, no repair proposed.
12 pointsAsk the lead to chase that comparison explicitly. Otherwise the next answer can be another request for a video you've already supplied. Two named occurrences and one unanswered question is simple enough to hand over.
6 pointsThis discussion is closed to new replies after six months without activity. Last activity: .