Can't choose which FR10 stop to send back to support

I sent both. They called the second video a repeat.

Tell them what's different in the first line. Same housing and same station doesn't mean the same stop. Does the second recording actually show the screen throughout?

No. Screen turns away halfway through. I can't claim there was no message.

Then say message not captured for that occurrence. Thanks for checking the actual clip. I've made that mistake myself, assuming an empty bit of video meant the display had been empty too.

Sam, yes, but the seller still needs to say whether these look like the same event to them. Gabriel shouldn't have to diagnose the package just to get the ticket read.

They've accepted two occurrences. Asked our technician for the second event history now.

Who is keeping the reply moving while the technician gathers that? I'd give the seller a contact, especially if you're not the person with access to the station history.

Our maintenance lead. Still waiting for their comparison, no repair proposed.

Ask the lead to chase that comparison explicitly. Otherwise the next answer can be another request for a video you've already supplied. Two named occurrences and one unanswered question is simple enough to hand over.