The UR5e delivery has a crushed crate corner and a shifted internal support beside visible pendant-enclosure damage. I have kept it unpowered and retained the packaging. The seller says to switch it on; I want an assessment that considers how the load moved first.
Our UR5e pendant enclosure arrived beside a displaced crate support
DanielBaker0478 · 12 Dec 2025, 10:22 UTC
2 replies
Replying to DanielBaker0478
Keep it unpowered. Send the unit identifiers and photographs showing the damage and displaced supports, and ask the seller to arrange a competent assessment. A successful power-on would not establish that the delivery damage is limited to the visible enclosure.
24pointsReplying to NathanChen1156
The seller has referred the photographs to a technical contact. No assessment arrangement yet. Thank you, Nathan; I have kept the installation on hold rather than describe that referral as clearance to power it.
8pointsDiscussion closed
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