Our FR10 has its working tool cable, but the separately promised spare is still missing and the seller keeps referring me to the delivered robot shipment.
Spare cable still absent from the promised kit
BethBaker0498 · 3 Jun 2025, 07:39 UTC
10 replies
Replying to BethBaker0498
Ask about the extra cable by its own order line. Sounds like someone keeps answering the easier question of whether the robot arrived.
14pointsReplying to WillAdams0139
Sent the spare-kit line and cable reference; they acknowledge it is owed, then repeat next shipment.
13pointsReplying to BethBaker0498
Is the cable actually available to pack?
24pointsReplying to RobinAli0251
Unknown; I have asked whether it is in stock, rather than when their next shipment leaves.
14pointsReplying to BethBaker0498
That should help, and I'd ask them to say whether the planned cable is the agreed reference rather than a substitute they haven't told you about
4pointsReplying to NaomiCarter1028
Don't start a compatibility argument before they've proposed a different cable, though. First get a straight answer about the one they owe you.
6pointsReplying to WillAdams0139
I meant confirm the reference in their answer, not invent a substitution dispute; the description in our stores folder has drifted before
2pointsReplying to BethBaker0498
They say the agreed cable is not in stock and their source has not confirmed availability; maintenance now has that answer instead of next shipment.
22pointsReplying to BethBaker0498
Will they offer a credit if you can source the correctly identified spare elsewhere?
25pointsReplying to RobinAli0251
Worth pricing, but include delivery and any needed compatibility check before you accept a number. A credit that leaves you unable to buy the spare isn't much of a finish.
24pointsDiscussion closed
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