I matched a connector-loading video to a message screenshot and then noticed the screenshot names another fixture. Same general pose, different occurrence. The seller has been asking for more information, and I've given them a rather misleading pair. I'm withdrawing that attachment combination and rebuilding one identifiable report.
Our UR5e loading report joins a video to the wrong message
TobyAli0231 · 7 Sept 2025, 23:19 UTC
6 replies
Replying to TobyAli0231
Use one occurrence time with its actual fixture identifier, program step and message. Can maintenance retrieve a matching event instead of relying on the screenshot folder order?
19pointsReplying to NaomiArcher0419
Yes, the event history has an occurrence we can match to a clip by the displayed cell time. I'll use that one. The other screenshot stays unassigned.
15pointsReplying to TobyAli0231
Tell the seller which attachment is being replaced, so the earlier pair does not keep turning up in their technical reply. We had a corrected drawing lose an argument to an old email attachment.
4pointsReplying to RachelAllen0348
New report sent, explicitly replacing the wrong pair. Fixture identity, step and message are together. Thanks Rachel; I nearly just added the new file beneath the old one.
7pointsReplying to TobyAli0231
Ask their technician which condition in that step needs the next capture. That should give your shift a specific request rather than another general plea for more video.
6pointsReplying to TobyAli0231
And let the shift lead know which original screenshot is unassigned. A corrected seller ticket won't stop someone locally reusing the same familiar image.
8pointsDiscussion closed
This discussion is closed to new replies after six months without activity. Last activity: .