An FR10 delivery for our lab arrived with a broken internal support and a dent near the cabinet corner. I've stopped people 'helpfully' clearing the packing away. It's still unpowered.
Seller asked us to try it, no assessment instructions. We've got arrival pictures, but one packing piece was moved before I got there. How do I explain that cleanly without pretending our photos show an untouched scene?
Describe the sequence honestly. Identify the arrival photos, later photos and which packing piece moved. A clear account of that change is more useful than implying nothing was touched.
Stores confirmed they lifted out one loose brace to read the cabinet label. I've put that in the report and marked the photo order. Nobody has tried to reposition the broken support.
Still asking for footage. Purchasing has escalated with the report and requested an assessor. I'm getting irritated, but adding adjectives to the email probably won't locate a technician.
Put the practical request near the top: who assesses the damage, who arranges it and how the findings get reviewed. Keep the photo history underneath. That's easier for whoever inherits the case than digging through the whole argument.
Yes, and give the equipment location and access contact for arranging the inspection. Those details can move the assessment along without energising or disturbing the damaged setup.
An inspection visit is now booked with our local integrator, agreed with purchasing and the seller. I haven't got a technical verdict yet. The rearranged report did finally produce a response about the actual request.
Was the visit completed, and did the report identify the next steps? I'm interested in whether the seller accepted the assessment route once there were findings to discuss.