Cannot book FR10 installation from a handover nobody can match

IsaacBrooks0868 · 11 Dec 2025, 00:04 UTC

Closed
IS
IsaacBrooks0868
I have a seller's collection note for our FR10 and controller cable, but the freight agent says their warehouse is waiting for it. The references differ. I cannot book installation while I cannot even say which company has the crates. The note has a vehicle registration but no crate marks.

7 replies

LE
LeoBrooks0797
Replying to IsaacBrooks0868

Ask for the crate marks and the receiving signature together. A vehicle number on its own leaves you guessing which collection this was

22 points
IS
IsaacBrooks0868
Replying to LeoBrooks0797

The seller supplied a signed sheet. It names their warehouse and says three packages, but our packing list says four. Still no marks on that sheet.

6 points
RA
RaviBrown0911
Replying to IsaacBrooks0868

Three packages? Ask whether anything was combined for transport. Don't let them turn a count mismatch into a missing-crate story without checking

11 points
LE
LeoBrooks0797
Replying to RaviBrown0911

Ravi's right. And Isaac, get the freight agent to say whether they recognise the signature or the collection reference. Sending the sheet round again isn't an answer

9 points
IS
IsaacBrooks0868
Replying to LeoBrooks0797

One small cable package was put inside the controller crate, seller says. They sent the revised packing list. Agent still does not recognise the collection reference or signature.

21 points
RA
RaviBrown0911
Replying to IsaacBrooks0868

Who signed, then? The seller should be able to name the receiving business without the agent solving it for them.

11 points
IS
IsaacBrooks0868
Replying to RaviBrown0911

Asked for that name and the last confirmed location. No answer beyond 'checking with logistics'. We have not made an installation booking.

19 points

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