Our FR5 connector-loading trial stops intermittently. Seller support has watched my phone video and wants more information. I watched it again. You get a lovely view of the arm, half a view of the tool and absolutely no readable message.
I used to tell students to write down exactly what happened before asking for help. Apparently that advice was for other people. We bought the package through Alibaba, and the seller is handling the ticket.
What should I pull together around the next observed stop so we can get a useful answer without deliberately provoking it?
Capture the exact message, job step and setup version with one matching log occurrence; the operator's description of what happened just before the stop can be useful too.
Operator had already written it down. 'Fixture ready lost'. I should have asked her before making my little documentary. Controls is finding the matching trace.
Check which device writes that state. Our training bench once had two writers clearing the same bit, though I would not assume your lost input has the same cause.
One writer confirmed in our PLC. The physical input dropped too. Maintenance is checking the fixture switch and its target. We've kept all of this under the original ticket.
Who is keeping the seller and maintenance updated? It's easy for them to investigate different versions of the story once several people start replying.
Was the physical input drop captured in the same occurrence as the screen message? I would include a shared event reference before presenting those as one sequence.
Maintenance found a loose target on that fixture. Repaired and checked. The supervised trial hasn't repeated the message so far. I've sent that result with the run scope, and asked support whether they need anything else to close this occurrence.