We bought an imported handling package from an unnamed seller through the Alibaba marketplace. It uses Universal Robots UR5e for tray loading with a molded connector body in a compact prototype production area and stops intermittently.
My support report has been open for 5 days. The seller requested more information after receiving my phone video, and I need to understand what would narrow the fault down
@YasminChen1137 Captured it: missing process confirmation. The unedited video shows a wait before release. I'd described it as a dropped part, which didn't help
Correct the ticket with that alarm, the unedited clip and the installed versions. Ask which confirmation is missing and who owns the next diagnostic step