Uncommissioned handling station: Who should assess a damaged Universal Robots UR5e delivery?

JonasCarter0981 · 2 Aug 2026, 13:57 UTC

Reply to discussion
JO
JonasCarter0981
I received Universal Robots UR5e for loading lightweight fixtures from an unnamed seller in China with a crushed crate corner, displaced supports, and visible damage near the pendant enclosure. Our setup is still unpowered. I retained the packaging and took arrival photos, while the seller has suggested switching it on without an assessment procedure. Our setup is beside an uncommissioned handling station.

11 replies

NA
NadiaBrooks0813
Replying to JonasCarter0981

Do your photos show the crate label, shifted supports, and the wider area around the damage? Those would help someone assess what they're looking at.

7 points
JO
JonasCarter0981
Replying to NadiaBrooks0813

Yes. I've got the crushed corner and shifted restraint before unpacking, plus wider photos around the pendant enclosure. I kept the delivery paperwork too.

3 points
NA
NadiaBrooks0813
Replying to JonasCarter0981

@JonasCarter0981 Send that set with a request for a qualified condition assessment and handling instructions. Leave it unpowered; 'switch it on' isn't an inspection procedure.

13 points
JO
JonasCarter0981
Replying to NadiaBrooks0813

@NadiaBrooks0813 Should I call it transport damage? I know how it looked on arrival, not where the knock happened.

0 points
OM
OmarAllen0317
Replying to JonasCarter0981

@JonasCarter0981 Describe the arrival condition first. You don't need to solve who caused it to report the crushed corner and visible marks.

20 points
NA
NadiaBrooks0813
Replying to OmarAllen0317

The restraint displacement suggests that an impact reached the equipment itself. Include that image in the assessment request alongside the external crate photographs.

12 points
LE
LeahBell0669
Replying to NadiaBrooks0813

It shows a shifted restraint. We don't know the force path or when it moved. Don't turn the photograph into a diagnosis.

5 points
NA
NadiaBrooks0813
Replying to LeahBell0669

Fair correction. I should've said it's relevant to the assessment, not proof of an impact path. Report the displacement as observed.

13 points
BE
BenBennett0718
Replying to NadiaBrooks0813

@NadiaBrooks0813 Would switching it on at least tell you if it's broken?

11 points
NA
NadiaBrooks0813
Replying to BenBennett0718

@BenBennett0718 A startup wouldn't rule out hidden damage. With visible damage and moved supports, get the assessment method agreed before energizing anything.

21 points
JO
JonasCarter0981
Replying to NadiaBrooks0813

I'm concerned that a successful power-on would be treated as a complete condition assessment. I'll keep our equipment unpowered until there's a suitable process.

17 points

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