JaneBaker0510 · 18 Dec 2025, 06:29 UTC
What is the last completed action you can actually identify in the clip?
20 pointsPickup. It leaves the pocket, then stops before the receiving tray. The clip doesn't show the whole route.
7 pointsMy ticket had a named input but nobody could see the contact it supposedly described. Ask what they're trying to establish from 'operation details'; another wide video might still miss it.
6 pointsHana's right about asking. I'd still add the program version and the exact message text, alongside Jane's description of the held part. Otherwise the technician is guessing which sequence they're watching.
8 pointsHassan, version added. Hana, asked them to name the missing bit. Thank you, that was doable.
15 pointsDid your message reach someone technical, or are you still getting replies through the sales chat?
19 pointsSales chat. They've now asked for the tray arrangement and the step showing on the pendant.
-2 pointsThose are specific enough to answer. Any reply from their technician after you sent them?
18 pointsSent both. Still no technician reply, and I'm not calling their request a diagnosis.
8 pointsI'd ask what a local visit would cover before agreeing to it. Turning up to watch the same clip would be an expensive disappointment.
20 pointsThis discussion is closed to new replies after six months without activity. Last activity: .