I reported intermittent connector-unloading stops to the seller of our imported FR10 package through Alibaba, but the video shows the arm and not the station screen; support has asked for the event detail, and I need the next report to reach the technician with enough information to follow it.
The operator's note says waiting tray exchange complete, but does not name the tray station; we have two, and the video does not show which one had just changed.
They say it refers to the outgoing station, and have requested its confirmation state with the next occurrence; I have added the physical station name to the report instructions.
Give the next shift that station name too, not just the technician; a screen saying tray when there are two trays leaves the operator doing the same guessing as your first email
The original time is approximate, Elliot, so maintenance could not select one event confidently; a later occurrence is now captured with its exact message, outgoing station identity and matching sequence step.