Our FR10 stop video misses the tray station message

TobyBell0666 · 29 Jul 2025, 22:52 UTC

Closed
TO
TobyBell0666
I reported intermittent connector-unloading stops to the seller of our imported FR10 package through Alibaba, but the video shows the arm and not the station screen; support has asked for the event detail, and I need the next report to reach the technician with enough information to follow it.

8 replies

EL
ElliotBell0683
Replying to TobyBell0666

Toby, what does the station say while it waits?

0 points
TO
TobyBell0666
Replying to ElliotBell0683

The operator's note says waiting tray exchange complete, but does not name the tray station; we have two, and the video does not show which one had just changed.

20 points
EL
ElliotBell0683
Replying to TobyBell0666

Can the integrator identify which station that message refers to in the saved sequence?

15 points
TO
TobyBell0666
Replying to ElliotBell0683

They say it refers to the outgoing station, and have requested its confirmation state with the next occurrence; I have added the physical station name to the report instructions.

23 points
EL
ElliotBell0683
Replying to TobyBell0666

Does the operator note include a time you can match to the existing history?

1 points
LU
LuisAli0260
Replying to TobyBell0666

Give the next shift that station name too, not just the technician; a screen saying tray when there are two trays leaves the operator doing the same guessing as your first email

13 points
TO
TobyBell0666
Replying to ElliotBell0683

The original time is approximate, Elliot, so maintenance could not select one event confidently; a later occurrence is now captured with its exact message, outgoing station identity and matching sequence step.

21 points
EL
ElliotBell0683
Replying to TobyBell0666

Has support said whether the outgoing confirmation is missing at the PLC or only at the application?

7 points

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