BenBaker0457 · 15 Apr 2025, 13:43 UTC
Ask which shipment, carrying which item identifier, and when they expect to dispatch it. 'Next' is doing all the work in their answer.
6 pointsThey say the cable is waiting at their packing department, but they have not supplied a dispatch date. I've asked for confirmation against the spare's order line.
0 pointsFine. Leave it outstanding until there is something to receive. A packing department is not your stores shelf.
25 pointsAgreed. I should also clarify that the main equipment delivery is complete; this issue concerns the additional cable, not a missing connection needed for installation.
11 pointsIs the spare actually a separate line on the agreed order, or only in the sales chat?
6 pointsIt is itemised in the accepted package quote. Purchasing attached that page and our inventory to the request. Thanks for checking; at least the promised quantity is documented.
3 pointsGood. Any actual dispatch news, or are they still describing where the cable might be sitting?
17 pointsThis discussion is closed to new replies after six months without activity. Last activity: .