PriyaBarnes0568 · 31 Jan 2026, 11:40 UTC
Send one numbered image showing the crack and its position on the arm, with a direct request for assessment of that damaged area.
21 pointsDone. Their answer still refers to paint marks. The cover edge is split, not scratched.
0 pointsIs the split visible in the full-resolution attachment they received? Some messaging previews make a dreadful mess of narrow cracks.
19 pointsYes. I downloaded their returned attachment. The split is clear when opened, even on my phone.
7 pointsAsk who is assessing it. Sales may just be forwarding the wrong answer.
18 pointsAlso ask them to state whether their response covers the split edge specifically; 'looks fine' is too vague to guide your next step.
19 pointsWe got stuck on a damaged connector because the sales contact kept answering the cosmetic-damage question, and a short call with their service person finally got us talking about the same object.
14 pointsAaron and Aisha, it was sales. Service now has the photographs and says not to power it pending inspection.
15 pointsThat is at least a useful change. Did the shifted packing touch the damaged area, or is that still unclear?
4 pointsUnclear, Emma. One support had moved but I cannot show where it travelled. Service has arranged a local inspection.
18 pointsInspection happened. The assessor found a broken cover fixing as well as the split. A replacement cover and fixing are being arranged; assessment of the interface beneath is still outstanding. Leah, thank you for making the photograph request specific.
1 pointsWho books that remaining assessment? Worth settling before the replacement parts arrive.
20 pointsThis discussion is closed to new replies after six months without activity. Last activity: .