Our FR10 sleeve clip shows a stop after the message has changed

BrunoBennett0713 · 26 Feb 2026, 07:30 UTC

Closed
BR
BrunoBennett0713
The sleeve is still held in our phone clip, but the screen has moved to a general waiting message. Our support ticket is 28 days old. I want to capture the first condition that stopped fixture loading rather than infer it from the screen afterwards.

2 replies

EM
EmmaBaker0463
Replying to BrunoBennett0713

Does the installed job retain the earlier message or state change anywhere, or does opening that screen replace the only visible indication?

2 points
BR
BrunoBennett0713
Replying to EmmaBaker0463

The programmer says a state history exists, but our export selected only the interval after I opened the screen. I have asked for the required lead-in and a check that the normal export retains it before the next supervised capture.

4 points

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