Cannot choose which stop details belong in our FR5 housing ticket

Tray identity is visible. Occurrence time came from the operator's shift note. The message is too small to read.

Can maintenance use that time to find the matching log? I mean the actual shift-note time, not the time someone forwarded the video. We mixed those up once and searched the wrong end of a shift.

They found a log entry near it, but cannot yet confirm it is the same stop. Several pauses happened around then.

Then do not attach that entry as a match yet. Tell support exactly what remains uncertain and ask what they need captured together at the next occurrence.

Beth, did one person collect the logs afterwards? Our operators can note the screen and tray, but asking them for a software export would make the report wait until I arrive.

Maintenance collected ours, Sam. Operator's time and setup details gave them somewhere to start. They still marked a log unmatched if it was uncertain; a filled box was not worth sending the investigation the wrong way.

That split sounds sensible. Luis, can your maintenance cover retrieve the required details on each shift, or does the support plan still depend on you being there?

Each shift has maintenance cover. We agreed who captures the log and who makes the operator note. New occurrence has both, with a readable waiting-for-fixture message. Controls is checking the matching input state.

That's a better starting point. Which fixture confirmation is it waiting for, Luis? Visible hardware in position doesn't necessarily tell controls which part of the signal path failed.

And keep that occurrence in the existing ticket. Thanks Beth for explaining the shift split; I'm taking that part back to our team, not the particular message from Luis's job.