OwenAli0225 · 21 Jan 2026, 07:49 UTC
Ask for the applicable connection drawing and installation instructions linked to the delivered assembly identity. Include the panel and cable-end labels in that request.
12 pointsCable-end labels are in the existing photos. Seller says our panel includes an added interface assembly, but has supplied no separate instructions for it.
8 pointsThen ask who supplied that assembly and which technical contact owns its documentation. The generic robot guide will not acquire another connector if they resend it often enough.
19 pointsNamed contact has acknowledged the assembly photo and label. It is checking which drawing revision applies. No connections made.
20 pointsKeep the identity confirmation and the actual installation instructions as separate outstanding items. Knowing what it is does not yet explain how your installer should connect it.
13 pointsHas the applicable drawing arrived now?
12 pointsDrawing and matching installation instructions arrived. Our installer has found the supplied assembly in both. Its review of the complete setup remains open, but the missing documentation question has an actual answer.
22 pointsHave the installer retain that exact document set with the assembly identity. A later generic download should not quietly replace the instructions that resolved this mismatch.
11 pointsThis discussion is closed to new replies after six months without activity. Last activity: .