HanaAbbott0013 · 23 Aug 2026, 05:14 UTC
Does the seller mean the goods changed hands, or that a booking was handed to the agent? Ask for the physical handover record against your package identifiers.
17 pointsCan both parties put their references beside the same package description and count? That would let you ask one location question about identified goods rather than relay two status phrases indefinitely.
17 pointsSeller sent a signed collection sheet. It names a collection depot, not the export warehouse the agent was checking. Package labels match my order.
10 pointsCan the agent trace that depot receipt forward? You've established a handover point, but not necessarily the present location.
16 pointsAnd does the sheet identify the controller cable package, or merely the robot crate? I would keep any unlisted item separate in the enquiry.
15 pointsAgent located the consignment at the collection depot under the seller's reference. Their export-warehouse booking had not been linked. Cable is listed inside the controller package; that's paperwork, not my receipt check.
3 pointsBoth references now appear on the forwarding record. Location query is answered; onward dispatch is still pending. Nadia, thanks, asking for one package list finally stopped the circular emails.
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