the fr5 guide skips our extra connector plate

KaiAbbott0019 · 3 Jan 2026, 08:25 UTC

Closed
KA
KaiAbbott0019
The seller keeps resending the same FR5 guide. Our delivered pendant connection passes through an extra labelled plate that isn't in it. I've left everything unpowered and sent outside photographs. Not asking them to explain the whole robot, just this assembly. What should a useful answer actually contain?

4 replies

MA
MayaBarnes0562
Replying to KaiAbbott0019

An applicable connection drawing and assembly identity, not another photograph of a similar unit.

8 points
KA
KaiAbbott0019
Replying to MayaBarnes0562

They've finally sent a separate drawing for the plate. It identifies an extension assembly supplied with our order. That explains why searching the robot guide got me nowhere, though I still can't find the extension's installation instructions.

8 points
MA
MayaBarnes0562
Replying to KaiAbbott0019

Ask who supplied that assembly and who will provide its installation instructions matched to the drawing revision.

14 points
KA
KaiAbbott0019
Replying to MayaBarnes0562

Named technical contact has sent the matching instructions and confirmed the supplied assembly identity. Our installer now has the full set to review. I'm relieved to have an actual answer, not quite at the point of connecting anything yet.

6 points

Discussion closed

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