I've sent the UR5e sleeve-unloading ticket with the program version, exact messages and the held-part view. No more guessing from a clip called robot stopped. But now I have two occurrences with the same final waiting message and different messages before it.
The seller wants 'more details' again. I don't know whether these are one problem or two. What would you ask them to distinguish before we film another shift's worth of apparently identical waiting?
We had been putting unlike messages into one FR10 ticket because the operator called all of them a stop. Support eventually opened a separate diagnostic question for the controller message, while the fixture capture stayed open. That did not prove two root causes, but it stopped each reply answering only half of what we had sent.
I'd ask your seller to identify the question for each occurrence, keeping them linked to the original complaint. You already have the material separated more clearly than we did.
That's the missing bit, Emma. We have the request but not the confirmation history covering that interval. The controller-message occurrence has its surrounding event list.
Then say exactly that in the next message. Ask for a capture requirement for the fixture wait and an explanation of the controller event. Neither needs to be guessed from the shared ending.
Seller has accepted those as separate questions. Local controls author is defining the missing confirmation capture. No one has diagnosed either occurrence yet.