@JoAli0244 Captured it: missing process confirmation. The unedited video shows a wait before release. I'd described it as a dropped part, which didn't help.

Send a corrected description supported by the exact alarm, full recording and installed version details. Ask support to identify the expected confirmation and assign responsibility for the next diagnostic action

Worth leaving my original description visible? It's wrong, but deleting it might make the replies look odd.

@AishaAli0257 Keep it with a clear correction. Explain that the full clip shows a pre-release wait; that tells support why the investigation needs to change direction

@JoAli0244 My own support case stalled because the robot and gripper contacts each expected the other to arrange the test. A named coordinator clarified who would organise the next action.

The missing confirmation and pre-release wait narrow my report. I still need support to identify the next diagnostic step.

A narrower report helps. You're still waiting on a diagnostic step, though, so partial is accurate