@RachelBennett0783 Captured it: missing process confirmation. The unedited video shows a wait before release. I'd described it as a dropped part, which didn't help.

@KaiBarnes0541 Correct the ticket with that alarm, the unedited clip and the installed versions. Ask which confirmation is missing and who owns the next diagnostic step.

Worth leaving my original description visible? It's wrong, but deleting it might make the replies look odd.

Keep it with a clear correction. Explain that the full clip shows a pre-release wait; that tells support why the investigation needs to change direction.

@RachelBennett0783 On my setup, the arm and gripper contacts both thought the other owned the test. Naming one coordinator helped us get an actual next step.

@LeahCarter1017 I've checked our messages. Same gap here: each contact asks what the other said, but neither has assigned the test.

@KaiBarnes0541 That missing confirmation points to the gripper, so its contact should take the diagnostic lead.

I can describe the stop more accurately, but we still don't have an agreed diagnostic action. The fault remains open.

The corrected account is useful, but it hasn't resolved the lack of an agreed diagnostic action. Leaving the fault open reflects that.