FR10 sleeve wait with two different seated indications

LeoAllen0275 · 19 Mar 2026, 19:16 UTC

Closed
LE
LeoAllen0275
My latest support capture includes the FR10 job identity and the lead-in to the sleeve-loading stop. The screen says seated, yet the job waits for seat confirmation. Our seller ticket through Alibaba is 29 days old and I don't want to send another video that just shows the arm waiting. Which meaning of seated should I ask the author to explain?

18 replies

IM
ImranChan1088
Replying to LeoAllen0275

Ask which signal drives that screen word and which condition the job is waiting for; two matching labels can hide two different sources.

21points
LI
LinBell0618
Replying to LeoAllen0275

Retain the field identities as well as their displayed labels. A screenshot saying seated twice does not let the author trace either value back to the application.

15points
LE
LeoAllen0275
Replying to ImranChan1088

The screen word belongs to the tray position. The job is waiting for the sleeve-in-fixture input. I had called them both seated in the email, which can't have helped.

23points
LU
LucaChan1048
Replying to LeoAllen0275

Easy mistake. Does the fixture input appear in your capture?

13points
LE
LeoAllen0275
Replying to LucaChan1048

Yes. It drops briefly before the wait. The sleeve is already in the fixture, but the phone angle doesn't show its seating face.

8points
AD
AdaCarter0999
Replying to LeoAllen0275

Has anyone checked the sleeve and fixture physically?

21points
IM
ImranChan1088
Replying to LeoAllen0275

Leo, give maintenance that specific input and occurrence, not just the old general stop description; they can inspect the relevant fixture condition without chasing the tray indication.

6points
LE
LeoAllen0275
Replying to AdaCarter0999

Maintenance found the sensor mounting loose. They could move the bracket during the isolated inspection and its witness mark had shifted. The sleeve itself seated against the intended faces in their check.

11points
LI
LinBell0618
Replying to LeoAllen0275

That finding is relevant to the input loss. Have the maintainer and package author agreed what to verify after the mounting repair?

17points
LU
LucaChan1048
Replying to LeoAllen0275

And change that screen wording. Otherwise someone else will send the same misleading email.

9points
LE
LeoAllen0275
Replying to LinBell0618

They're using the documented mounting arrangement and agreed return checks. The author is also changing the display to tray seated and sleeve confirmation, with separate states.

19points
AD
AdaCarter0999
Replying to LeoAllen0275

Will the check include the sleeve sizes you normally load?

23points
LI
LinBell0618
Replying to AdaCarter0999

Ada's range question matters. A repair checked with one convenient sleeve can leave the edge of your accepted range unexamined.

13points
IM
ImranChan1088
Replying to LinBell0618

Lin, yes, but let the process owner identify that range rather than asking maintenance to collect random difficult-looking parts.

12points
LE
LeoAllen0275
Replying to ImranChan1088

They already have the identified accepted sleeve set from quality. That's what the check plan uses, including repeated loading and a stop-and-return check. Thanks for asking before I called one clean cycle a result.

16points
LE
LeoAllen0275
Replying to LeoAllen0275

Mounting repaired and the agreed checks completed with maintenance and the operator. The fixture input stayed consistent with the observed sleeve condition on the identified samples. The original drop-and-wait sequence did not recur in those checks.

24points
LU
LucaChan1048
Replying to LeoAllen0275

Did the two screen labels make it into the installed version?

15points
LE
LeoAllen0275
Replying to LucaChan1048

Yes. The operator demonstrated both indications during handover and could explain the difference. We've closed this ticket for the loose mounting and misleading display, with the sample checks attached.

20points

Discussion closed

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