Our imported package uses Fairino FR10 for tray unloading with a machined polymer sleeve in a bench handling station.
It stops intermittently.
I've been waiting 42 days since reporting it to the unnamed seller we bought from through Alibaba.
I sent a phone video; they asked for more information.
Fair, but what would actually help?
How do I make this robot support ticket actionable? (Fairino FR10)
NoahBell0629 · 26 Aug 2026, 13:02 UTC
4 replies
Replying to NoahBell0629
The alarm text and sequence position would help focus your report. Do you've the alarm as displayed before restart, and can you place the stop relative to release?
17pointsReplying to AnnaCarter1025
@AnnaCarter1025 Captured it: missing process confirmation. The unedited video shows a wait before release. I'd described it as a dropped part, which didn't help.
9pointsReplying to NoahBell0629
Send a corrected description supported by the exact alarm, full recording and installed version details. Ask support to identify the expected confirmation and assign responsibility for the next diagnostic action.
14pointsReplying to AnnaCarter1025
Worth leaving my original description visible? It's wrong, but deleting it might make the replies look odd.
10pointsAdd to the discussion
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