Our delivered FR5 adapter puts the fixture bracket against a connector

They have identified it now. The drawing confirms the extra depth and moved connector. Their suggested answer is to move our fixture bracket.

Get the original agreed adapter priced and dated as an option before their substitution turns into your redesign job.

I'd still hear the alternative if it can be assessed cheaply. The delivered one might suit, but only with the real changes and support responsibility stated (not a free bracket move).

Who assesses the complete tool with that extra depth?

Mia, agreed about hearing it, but the connector clash already needs a defined solution. A general suitability reply cannot stand in for that comparison.

Can the operator still remove the fixture if the bracket moves where the seller suggests?

Have you shown the suggested position to the person doing that changeover? The drawing might make the move look smaller than the job feels.

And ask which assembly would be supplied as a spare if you accept the alternative. A supported modification needs an identity the next maintainer can order, rather than a photograph of what someone made fit.

Anika, our integrator owns the application assessment. Sam and Lin, the setter checked the suggested bracket position and it blocks fixture removal. Felix, spare identity is unanswered. We have rejected that proposed move.

Has the seller answered Jamie's original-adapter question? Your rejected move gives them a specific reason to address that route.

Original adapter available, they say, with an identified drawing matching the accepted one. Purchasing is asking for the exchange terms and who covers shipping; no collection arranged yet.

That sounds more promising than redesigning a useful fixture for the delivered difference. Has your integrator checked the offered replacement reference, not just the seller saying original?

And its connection arrangement, not only the mounting face.

Integrator has matched the replacement drawing and connection arrangement to the originally assessed tooling. Purchasing has the confirmation. Exchange terms are still being agreed.

Keep the rejected bracket position with that exchange request; saves the next sales reply offering the same generous opportunity to redesign your fixture.

Give receiving the confirmed replacement identity and the item being returned when the terms are settled. The equipment folder should make it possible to distinguish them without replaying this whole discussion.

Thanks for saying why the bracket move failed. It wasn't just reluctance to change something.

Exchange agreed in writing, with the seller covering the specified shipping and packing arrangements. Replacement not dispatched yet. I'm keeping the tooling unfitted until the delivered replacement is checked against that confirmed arrangement.