I ordered a UR5e and matching controller cable for sample-tray transfer. Seller in China says handed to the freight agent; agent says awaiting warehouse receipt under another reference. Twelve days asking where it is. How do I connect those accounts to actual custody?
Why do our UR5e seller and freight agent use different handover references?
DavidChan1128 · 15 Aug 2026, 17:26 UTC
2 replies
Replying to DavidChan1128
Put both references, order identity and crate markings in one enquiry. Ask the seller for the dated handover record and the agent to link it to a receipt, or confirm receipt is absent.
12pointsReplying to RobinChan1121
Joint enquiry sent. Agent says it is checking whether the seller's reference became a consolidation reference. No physical receipt supplied yet. The controller cable remains on the contents enquiry too.
2pointsAdd to the discussion
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