Seller's attachment is a collection instruction, not signed acceptance. Crate mark included. Agent has the other booking number.

Can the named collector confirm that crate mark under either reference?

Have the agent search the mark as well as the booking number. Their awaiting-receipt status may belong to a booking that was never used, but they need to establish that rather than ask you to assume it.

Keep the workshop's manual route cost visible while this is unresolved. I would not rearrange staff from a collection instruction, however many offices have copied it into an email.

Who is the coordinator with authority to ask both the collector and the agent for the handover records? If each company answers only its own reference, Sam will keep receiving two complete halves of nothing.

Have they given a next update date?

Seller's freight coordinator owns it now. Collector supplied signed acceptance; agent is searching under the crate mark. Location still unconfirmed.

Keep the controller cable on the contents list. Resolving the crate's location should not erase what the complete package is meant to include.

Our receiving plan once had people booked against a warehouse forecast rather than a collected parcel. Expensive optimism. Sam, tell the installer exactly which stage is confirmed now.

Any actual warehouse answer yet?

Located at agent's alternate depot. Matching intake and current external photos received. Crate appears intact; contents not inspected here.

What instruction is the alternate depot waiting for before onward movement?

Seller must release it under the linked reference. Coordinator is arranging that; no onward collection confirmed. Installer has the actual status.

Send receiving the linked references, crate mark and contents list now. The location search is finally specific; the next check should be the actual delivered package, including that cable, not merely another changed tracking page.