Our UR5e housing-transfer package matches the main order, installed pendant cable included, but its promised spare kit has spent ten days in next shipment replies from the Chinese seller; what answer should I request when there is still no parcel reference?
our UR5e spare pendant cable has no shipment to trace
OliverBennett0711 · 31 Jul 2026, 05:28 UTC
2 replies
Replying to OliverBennett0711
Ask for actual kit availability and a committed supply proposal, not tracking for a parcel nobody has identified.
10pointsReplying to NoraAli0235
I've sent the complete missing-kit list with that availability question, acknowledging the installed cable separately; no dispatch commitment returned yet, and stores still records the spares as absent.
12pointsAdd to the discussion
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