our UR5e spare pendant cable has no shipment to trace

OliverBennett0711 · 31 Jul 2026, 05:28 UTC

Reply to discussion
OL
OliverBennett0711
Our UR5e housing-transfer package matches the main order, installed pendant cable included, but its promised spare kit has spent ten days in next shipment replies from the Chinese seller; what answer should I request when there is still no parcel reference?

2 replies

NO
NoraAli0235
Replying to OliverBennett0711

Ask for actual kit availability and a committed supply proposal, not tracking for a parcel nobody has identified.

10 points
OL
OliverBennett0711
Replying to NoraAli0235

I've sent the complete missing-kit list with that availability question, acknowledging the installed cable separately; no dispatch commitment returned yet, and stores still records the spares as absent.

12 points

Add to the discussion

Welcome to Application Robot

Everyone can read the forum. Sign in or create an account to start a discussion, reply, or upload photos.

Forgot your password?

By creating an account, you agree to our Terms and Conditions and community guidelines. Read our Privacy Policy for how your information is handled.