FR10 spacer fault export carrying the previous fixture's input map

IsaacBell0694 · 9 Feb 2026, 10:18 UTC

Closed
IS
IsaacBell0694
Our FR10 spacer-loading ticket has a readable stop and the correct program name, but the attached input map is for the previous fixture. Seller support keeps diagnosing that map. We bought the package through Alibaba; I need its author to establish what the installed job actually uses before anyone changes tooling.

13 replies

LI
LiamAllen0316
Replying to IsaacBell0694

Have the author identify the loaded program and its referenced mapping, not only the program name.

25 points
IS
IsaacBell0694
Replying to LiamAllen0316

Installer extracted the loaded program and referenced table. The program label is current. The table reference still points to the old fixture mapping. Author has both files and the fitted fixture identity.

20 points
LI
LinBaker0444
Replying to IsaacBell0694

That is a concrete mismatch to investigate, but don't let it become permission to change whichever input makes the wait go away. The author needs to compare the intended mapping with the installed fixture and explain the correction.

13 points
RA
RaviBrown0911
Replying to IsaacBell0694

Does the retained occurrence show which old mapped input it was waiting for? Give support that link, not just another screenshot of the program name

5 points
IS
IsaacBell0694
Replying to RaviBrown0911

Yes. Author traced this wait to a confirmation from the previous fixture which is not part of the current arrangement. They are preparing the corrected mapping with the installer and fixture owner.

14 points
RA
RaviAllen0302
Replying to IsaacBell0694

Was the old table loaded only after a restoration, or has the current job used it throughout? That may help establish which earlier reports belong to this explanation.

9 points
IS
IsaacBell0694
Replying to RaviAllen0302

Current fixture ran with its intended mapping before a laptop restoration. The restored package brought back the old table under the current program label. We have the restoration record, but not enough retained detail for every older stop.

21 points
LI
LiamAllen0316
Replying to IsaacBell0694

Correct the restoration set too, or the same repair will be undone at the next recovery.

10 points
LI
LinBaker0444
Replying to IsaacBell0694

And check how the restored files get identified. A current-looking program label fooled the first round of support here. I'd want the maintainer to verify the referenced table without having to rediscover which file silently survived from the old fixture.

15 points
RA
RaviBrown0911
Replying to LinBaker0444

We had capture coverage checked before support could use our newer occurrence. Same principle here: test what actually comes out of restoration, not the name of the folder handed over

15 points
IS
IsaacBell0694
Replying to LiamAllen0316

Corrected mapping reviewed by the author, installer and fixture owner. Agreed spacer-loading checks passed. Maintenance restored the corrected handover set for comparison and verified the same program and table identities; that check passed too.

8 points
RA
RaviAllen0302
Replying to IsaacBell0694

Which reports are you closing against that result?

9 points
IS
IsaacBell0694
Replying to RaviAllen0302

This captured occurrence and the restoration-package fault. The earlier stops without the necessary records remain unexplained. Our handover now includes the referenced table identity, not just the main program name. Thanks, Liam; repairing only the running copy would have left us a repeat failure.

16 points

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