Our Fairino FR10 arm arrived from an unnamed seller in China, but the controller and the controller power lead are missing. I ordered a complete package for loading assembly fixtures. The seller says those items shipped separately, yet hasn't supplied another reference in 14 days.
I kept the crate and packing material.
@CallumArcher0360 What package count is on your delivery note? Start by matching its identifier to the agreed contents so you can describe the missing balance precisely.
@HenryCarter0960 There's a single package identifier on the note, but our order includes the arm, controller, and the controller power lead. I checked all the foam compartments and neither missing item is there.
Give the seller your received inventory and crate-label photos. Request a package identifier and shipping reference for the missing controller and the controller power lead.
@HenryCarter0960 Careful: one recorded package doesn't establish its intended contents. It also doesn't establish that a second shipment was actually made.
You're right about that inference. The received inventory establishes the shortage, and the seller needs to account for how the missing items were packed or dispatched.
My separate equipment delivery had a contents list for each box. It made tracing the missing box much easier than reciting the complete order every time.
Use both sets where needed, but ask the seller to map its package identifiers to the carrier references. Don't assume similar numbers are the same box.
@CallumArcher0360 In your records, give the delivered arm its own received status. Keep the controller and accessory outstanding rather than applying one delivery scan to everything.
The seller still hasn't accounted for the missing controller and the controller power lead. Our arm is here, but the package remains incomplete and unpowered.