Our arm arrived and the seller says the controller and arm cable were sent separately. I have the received-crate photographs and the original contents list, but no label or reference for the missing package. Setup is waiting. I would like one answer that concerns the missing hardware rather than congratulations on the arm arriving.
the second ur5e shipment has no identity
HanaBrooks0796 · 1 Dec 2025, 14:47 UTC
2 replies
Replying to HanaBrooks0796
Ask for the missing package's mark, contents and claimed handover details. Keep controller and cable as separate open lines until the seller shows whether they travelled together.
9pointsReplying to CallumAdams0099
Thank you, Callum. I had assumed the cable was with the controller. The new request asks them to state that explicitly and identify the package, not just repeat split shipment.
9pointsDiscussion closed
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