the second ur5e shipment has no identity

HanaBrooks0796 · 1 Dec 2025, 14:47 UTC

Closed
HA
HanaBrooks0796
Our arm arrived and the seller says the controller and arm cable were sent separately. I have the received-crate photographs and the original contents list, but no label or reference for the missing package. Setup is waiting. I would like one answer that concerns the missing hardware rather than congratulations on the arm arriving.

2 replies

CA
CallumAdams0099
Replying to HanaBrooks0796

Ask for the missing package's mark, contents and claimed handover details. Keep controller and cable as separate open lines until the seller shows whether they travelled together.

9 points
HA
HanaBrooks0796
Replying to CallumAdams0099

Thank you, Callum. I had assumed the cable was with the controller. The new request asks them to state that explicitly and identify the package, not just repeat split shipment.

9 points

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