Arm received. Controller and pendant cable absent. Seller says separate shipment but sends only the arm receipt. I've checked our receiving area and both packing lists. Which handover record should I request?
Where is the separate UR5e controller shipment the seller keeps mentioning?
GraceAdams0146 · 18 Feb 2026, 04:23 UTC
1 reply
Replying to GraceAdams0146
Have they identified a physical package containing those missing items at all? Ask for its mark, stated contents and carrier collection acknowledgement. If the answer is still just separate shipment, you don't yet have a parcel for anyone to trace.
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