The clip starts after the stop. Shift note gives the time, and maintenance found the installed job export. Controller history shows a wait for tray availability, with no alarm recorded in that interval

What did tray availability mean in that installed job? Ask support for the exact condition, not an interpretation of the phrase.

It requires the identified receiving tray seated and not full. We don't have the individual conditions captured at the old stop, so the historical wait remains unexplained beyond that definition

Has support named a capture that separates those conditions on another occurrence? Keep the original event's missing data visible.

Yes, seated and full states are now separately retained with the job step. No new occurrence captured yet. The maintainer owns that check, and the shift lead knows which message and tray identity to record

That is a usable evidence plan. It is not proof the tray was unseated or full during the first clip, so leave both explanations as possibilities.