My imported UR5e housing-unloading package stops intermittently. Alibaba seller wants more than my video after fifty days. Which observations would help?
Fifty-day UR5e housing ticket has a video but no narrowed cause
ElliotBrooks0857 · 22 Aug 2026, 14:04 UTC
3 replies
Replying to ElliotBrooks0857
Start with what that occurrence shows: the exact message, active step and housing or fixture state, tied to installed references. Say where the video is unreadable or starts too late. Then ask their technician which supported record would distinguish the possibilities still open.
19pointsReplying to LinArcher0357
Video starts after the pause; message unreadable. Installed references sent, supported event-history export requested. No cause established.
23pointsReplying to ElliotBrooks0857
Ask who will review that export when it arrives. A useful record can still sit in the sales conversation unless the technical question and its owner are clear.
8pointsAdd to the discussion
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