My imported UR5e housing-unloading package stops intermittently. Alibaba seller wants more than my video after fifty days. Which observations would help?
Start with what that occurrence shows: the exact message, active step and housing or fixture state, tied to installed references. Say where the video is unreadable or starts too late. Then ask their technician which supported record would distinguish the possibilities still open.
Ask who will review that export when it arrives. A useful record can still sit in the sales conversation unless the technical question and its owner are clear.