I am collecting evidence for a separate FR5 sleeve-loading pause, since our seller has replied using the older connector case details and the new phone video does not show the message on the pendant.
What did the pendant actually say at the sleeve pause? Start there. I'd put this job and unit identification at the top of the reply so they stop discussing your other cell.
The message was not copied and I cannot recover its exact wording from the video, so I have asked the operator for the same-occurrence message, time and active step if it happens again, with this cell identified separately.