Forums Applications & integration UR5e contact pads changed between our inspection-piece trial and delivery UR5e contact pads changed between our inspection-piece trial and delivery AmaraAllen0339 · 20 Aug 2026, 09:10 UTC
Reply to discussion Delivered UR5e pads differ from the confirmed lightweight-piece trial. Seller says equivalent, no sample evidence for the substitute. Twenty-eight days awaiting clarification; tooling review paused before installation.
10 replies Can you identify the trial pads by reference, not only their appearance in the recording?
19pointsDoes the confirmed trial also describe the receiving condition, so a new demonstration would answer more than whether the substitute picks up a piece?
13pointsTrial pad drawing is identified. Required destination and sample condition are in the confirmation. I've sent those beside delivered-pad photographs.
8pointsAsk for the supplied pad identity and a comparison through contact, hold and release. Keep availability of the agreed pads as a separate option rather than assuming the substitute must be accepted.
4pointsHas the seller acknowledged the substitution itself, or are they still disputing what was delivered?
12pointsSubstitution acknowledged. They sent its drawing but no sample comparison. Asked whether the agreed pads can be supplied instead.
5pointsWho reviews the changed contact geometry with the sample-condition requirement, rather than letting the new drawing count as acceptance by itself?
-5pointsAnd keep the installation hold with that owner. A drawing arriving can look like the missing approval to someone arranging the fitter's visit.
11pointsTooling and quality own review. Seller offers the agreed pads, date unconfirmed; no substitute accepted and nothing fitted.
7pointsDoes the offer identify the same drawing revision as the trial? That is the next supply detail to settle.
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