Our delivered FR5 crate has a crushed corner and a moved support beside a dent in the controller enclosure. I took arrival photos and kept the packaging. Seller suggests powering it to see whether it works. We have not. I want an assessment plan before setup continues.
Keep it unpowered and ask for assessment by a qualified service person. Send the wide packaging photos, damage close-ups and equipment identifiers together so they can define the inspection scope.
Ask for the inspection scope in writing. A proposed cosmetic replacement leaves the condition of the equipment unresolved; the dent's effect has not been assessed.
Yes, crushed corner noted on the receipt. Installer has proposed a local inspection, but seller hasn't agreed its cost or how findings will be handled.
Ask who will receive the findings and decide the next technical step. You want an assessment that supports a repair or other agreed remedy, not a visit that ends in another vague email.
Our workshop lead has marked it unavailable for setup and briefed the installer. Packaging stays retained. I don't want the next shift reading the cover offer as clearance.
They agreed to receive the local assessor's findings. Purchasing is settling the inspection cost. We still have no technical verdict, just a route to obtain one.
Once the inspection is actually arranged, confirm the assessor has the arrival evidence before the visit. The moved support may explain the impact better than the unpacked enclosure alone.