I've got both identifiers and a photo of the controller connection panel. The drawing's visibly different. Even the filename gives me no controller configuration to go on.

Put those together in a short request for the applicable document and confirmation of its configuration. Keep the setup off while connection identity is uncertain.

Worth trying the maker directly? 'Checking with engineering' is all I'm getting from the seller.

@ZaraBarnes0569 Try a contact you can verify through the maker's published information. Ask whether they can identify the document; don't assume that means they'll take over seller support.

@ZaraBarnes0569 Matching labels make it sound like a manual mix-up. Ask the seller for the guide belonging to your configuration.

Maybe. But matching labels don't prove the interface is right. That configuration still needs confirming.

Fair point, I called it too early. Ask them to confirm the hardware configuration and its matching guide, not just send another file.

@GraceBell0668 Could a manual name the correct robot model while its instructions don't apply to the supplied controller?

@OwenBrooks0834 The robot name alone isn't enough to establish that a connection diagram applies. Check the guide's stated controller and configuration scope against your labels.

That's my gap. The labels are readable, but nothing in the file ties that connection drawing to our controller.

@ZaraBarnes0569 On my own setup, a clear page reference got a better answer than 'manual wrong'. Support could respond to one diagram instead of guessing which section i meant.

I'll include the page and the full drawing, with our photo alongside it. A tiny crop probably makes them guess at the surrounding panel.

Ask them to establish which configuration they're addressing. A casual direction to a socket doesn't resolve whether the instruction belongs to your hardware.

Would a better-looking diagram still need its source checked?

Yes. You need a verifiable document that actually covers the configuration. Visual resemblance alone doesn't establish how the connections should be made.

@TobyBrown0927 Setup assistance is included in our quote. This is a request about their supplied connections, not a new application design, so the lack of an answer is frustrating.